Refund Policy

We Do Not Charge You

hotelhuddle and its affiliated brands never charge customers. Our service is free to use for travelers, event planners, teams, and meeting organizers. We do not collect payments from you, hold your funds, or process refunds on behalf of hotels.

We provide a connection service: we match your request with hotels and venues, send your RFP to them, and return their responses to you. When you choose to book, your payment goes directly to the hotel or venue you selected — never to hotelhuddle.

How We Make Money

hotelhuddle earns commissions from the hotels and venues that participate on our platform. Because we are paid by suppliers, we have no reason to charge you fees, mark up rates, or insert ourselves into your payment flow.

Payments, Refunds, and Adjustments Are Handled by the Hotel

Any payment you make, any deposit you put down, and any refund or adjustment you need must be taken up directly with the hotel or venue you booked with. hotelhuddle is not responsible for:

• Payments made by you to a hotel or venue.
• Refunds, credits, or partial refunds issued by a hotel or venue.
• Cancellation fees, no-show charges, or rate adjustments.
• Billing disputes, chargebacks, or payment errors between you and a hotel or venue.
• The financial or cancellation policies of any individual hotel or venue.

Each hotel and venue sets its own payment, cancellation, and refund policies. Always review those policies before you confirm a booking or provide a credit card to a hotel.

RFP Submissions Are Free

Submitting a Request for Proposal (RFP) on hotelhuddle is free. There is no charge to submit your request, and no payment is required at any point in the RFP process. You are never obligated to book a hotel or venue you are matched with.

Because RFP submissions are free, there is nothing to refund for using our connection service.

Seller of Travel Restricted States

hotelhuddle and our affiliates are committed to maintaining compliance with all applicable Seller of Travel (SOT) regulations. RFPs submitted from or to Seller of Travel restricted states will not be completed. Our platform is designed to prevent these submissions from being processed.

For more information about which states are affected, see our Seller of Travel Disclosure.

If You Need Help

We are happy to help you understand how our platform works or to answer questions about your RFP. For payment, refund, or billing issues, please contact the hotel or venue directly.

For general support about our service, contact help@hotelhuddle.org.

Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: help@hotelhuddle.org
Address: hotelhuddle, 5251C Highway 153 PMB 356 Hixson, TN 37343